Good to know


A reservation is considered confirmed once we have provided written confirmation and received a return confirmation from you.


The reserved rooms/suites/apartments and hotel facilities are available from 3:00 PM on the day of arrival. On the day of departure, we kindly ask you to vacate the rooms/suites/apartments by 10:00 AM.

Tourist tax

The tourist tax is charged per guest and per night by the accommodation providers. It is due at departure and is itemized separately on the bill. For the year 2024, the local tax is € 3.10. Children and teenagers under 14 years of age are exempt from this tax.


You can settle your hotel bill upon departure with cash, EC card, Mastercard, or Visa. American Express, Diners, and business cards are not accepted.

Deposits can be easily made via online payment on our website: Make a Deposit


You can change or cancel your stay free of charge up to 30 days before your arrival. Cancellations are only accepted in written form. After that, the following cancellation fees apply:

  • For cancellations from 30 to 15 days before arrival, 50% of the total amount will be charged.
  • For cancellations from 14 days to 1 day before arrival, 75% of the total amount will be charged.
  • Late arrival, no-show, and early departure will be charged at 100% of the total amount.


COVID-19 Cancellation Policy (valid in case of a travel warning)

If a travel warning is issued for your country or ours, you can cancel your stay at any time free of charge.

Travel Cancellation Protection

We recommend considering travel cancellation protection to safeguard against unexpected events that may prevent you from starting your trip. This protection can provide peace of mind and financial security, ensuring you are covered in case of unforeseen cancellations. For more details and to purchase travel cancellation protection